Last Updated: June 14, 2024
This privacy notice explains the processing of personal data on the website of Bathroom Renovation Guildford. Bathroom Renovation Guildford is committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy notice.
Topics
- Why do we process your personal data?
- What are the principles we apply when processing your personal data?
- What types of data do we process?
- What are the lawful bases for processing the data?
- How long will we retain your personal data?
- Who is the data controller and who processes your data?
- Changes to this privacy notice.
- How to contact us?
Why do we process your personal data?
Bathroom Renovation Guildford collects and processes information about you (personal data) as a website user online when you provide it, when subscribe to us or make an enquiry through our website.
If you make an enquiry via our website giving us your personal data, we will contact you to discuss your needs or to give you more information about a service.
Depending on the progression of our working relationship with you to what we do with your data:
- We may keep in touch with you via telephone unless you tell us not to. You can opt out of our email communications at any time using the link at the bottom of our emails. If we send you an email and your corporate email address hard bounces back to us, we will delete your personal information from our system or;
- If there is no suitablity for a working partnership, we will delete all of your information or;
- For enquiries, if the details you give us contain a consumer based email address, we will respond to your enquiry, but we will then delete your data.
Website enquiries: As you have requested that we contact you by giving us your personal data, we will store your personal details on our website and/or on our CRM system, and contact you to discuss your needs via email or telephone.
What are the principles we apply when processing your personal data?
As a responsible business we apply and are able to demonstrate compliance with the following principles to our control and processing of personal data relating to you as a user of our website:
- Processed lawfully, fairly and in a transparent manner in relation to individuals;
- Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
- Processed in a way that is adequate, relevant and limited to what is necessary;
- Maintained to ensure it is accurate and where necessary kept up to date; every reasonable step will be taken to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed is erased or rectified without delay;
- Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; and
- Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
We take reasonable steps to ensure that third parties who process data on our behalf also apply and are able to demonstrate compliance with the above principles.
We are committed to ensuring that your information is secure.
Cookie Policy
This Cookie Policy explains how we use cookies and similar technologies to recognise you when you visit our website at bathroomrenovationguildford.co.uk
It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases, we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by us are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and when it visits certain other websites.
Why do we use cookies? We use first and third party cookies for several reasons. Some cookies are required for technical reasons for our websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our online properties. Third parties serve cookies through our website for advertising, analytics and other purposes.
How often will you update this Cookie Policy? We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the bottom of this Cookie Policy indicates when it was last updated.
As the legal basis of using cookies, it is necessary for the purposes of the legitimate interests pursued by Bathroom Renovation Guildford and other parties as applicable (including Google).
Our legitimate interests are:
- Distinguish you from other users of our website.
- Helps us to improve our website’s performance and your experience of using our website.
- To track referral data and see how you got to our site.
- To measure your usage of our website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Source Data
Bathroom Renovation Guildford records the source of how you got to our site, including for example from another website or from a link to our website.
Log Files
We collect information about you when you visit our website including which webpages you visit, when you have visited them etc. We may also keep log files which contain data about the device you are using and the IP address. IP Addresses By visiting our site, your IP address will be recorded by our servers and stored in log files. These log files are used for record keeping, tracking referring websites, inferring your general location, and for security purposes.
Device Data
We collect data about the device and system you use to access our site. In particular, we collect your IP address, operating system, device type, browser type and your general location of accessing the site.
Security
Bathroom Renovation Guildford has active security measures to make sure that we are compliant with all data we process in accordance to data privacy legislation as applicable to the UK.
Our security measures include:
- Monthly vulnerability scans and security auditing.
What types of data do we process?
The following list is not exhaustive, but will give you an idea of the kinds of data we may process relating to you. This list will be reviewed regularly as part of the review of this privacy notice to make sure it is as complete as possible:
- Your name
- Your phone number
- Your email address
What are the lawful bases for processing the data?
For our website users, by providing your personal data, you are allowing us under the basis of legitimate interest to process your data for the purposes of contacting you and sending you a quote for work.
How long will we retain your personal data?
If we believe we can work with you, we will keep your personal data on our EU based CRM system for up to two years from the date of the last communication we had with you, unless your email address hard bounces or you opt-out of receiving our email communications.
We will keep relevant data throughout the duration of our our working relationship with you. You have a duty to inform us of changes, such as changes to your address or other contact details, and we will ensure that we keep your records up to date based on the updates you have provided.
You can update us via email bathroomrenovationguildford@gmail.com or inform us that you no longer wish to receive emails from us.
NB. Where there is an outstanding dispute, court proceedings, legal claim, insurance claim, or similar we will extend the retention periods stated below of data relevant to the case until the case is closed and the window of opportunity to appeal any decision is considered to be closed.
Who is the data controller and who processes your data?
Bathroom Renovation Guildford is the data controller. We have our own in marketing team and CRM system we so process much of the required personal data for the purposes of marketing our information to you.
However, we may share your information with third parties that we may need to send your data to and from, or may view your data for processing.
- These businesses are obligated to use your information only to perform the tasks we assign to them and in accordance with this privacy policy.
- We do not sell, trade, or otherwise transfer your personal information to outside parties except for the trusted businesses mentioned above.
These include but are not limited to:
• Local Bathroom Fitters
What are your rights as a data subject?
If you would like to realise any of these rights please contact us using the contact details provided in the how to contact us section of this document. Please make it clear what right you want to realise and be as specific as possible with what you want so that we can prioritise your request.
Right to be informed – you have the right to be informed about how and why we process your personal data. This privacy notice is designed to meet this requirement.
Right of access – you have the right to access your personal data that we hold on you. If you make a request please try and be as specific as possible about the type of data you would like to have access to and the time frames you would like us to look at. We may contact you to discuss your request to help to meet your needs.
Right to rectification – you have the right to request that we rectify your personal data. We also want to make sure that your personal data is accurate and up to date. Please let us know if there is data about you that you believe is incorrect and needs to be rectified.
Right to erasure (to be forgotten) – you have the right to request the deletion or removal of personal data. We believe that we have set out clearly the data we hold, the legal bases for processing the data and a realistic retention period which balances the rights of you as an individual against the interests of us and third parties. However, if you believe that we have data on you that should be deleted, please let us know, so that we can investigate.
Right to restrict processing – you have the right to request that we ‘block’ or suppress processing of data (including deletion of data). If you wish to exercise this right please let us know the reasons for this.
Right to object – you have a right to object to our processing of your personal data. If you wish to exercise this right please give clear details on the grounds of your objection.
Right to data portability – We do not believe that we hold data on our website visitors that falls into the definition of this right within the GDPR regulations. However if you believe we are incorrect please let us know why and what data you believe we should enable for portability. Rights related to automated decision making including profiling – you have a right to be informed that profiling or automatic decision making will be performed, right of access to things like the logic involved in automatic decision making, right not to be subject to a decision based solely on automated decision making. If we wish to profile your data or automate decisions based on your data we will let you know as soon as possible.
Right to lodge a complaint with a supervisory authority – you have the right to raise a complaint with the supervisory authority in the country where you live, where you work, or where the infringement took place. In the UK the supervisory authority is the ICO (ico.org.uk).
Changes to this privacy notice
We regularly review our privacy notices. The most up to date privacy notices are available on our website. The date of issue of this privacy notice is indicated in the footer of the document. How to contact us? Please contact us if you have any questions about this privacy notice or the personal data we hold about you: Email: bathroomrenovationguildford@gmail.com